TELUS International AI Data Solutions opens high-tech site in Ireland

VANCOUVER, British Columbia-(BUSINESS WIRE)–TELUS Internationala leading digital customer experience (CX) innovator that designs, manufactures and delivers next-generation solutions for global and disruptive brands, including artificial intelligence and content moderation, today announced the official opening of its state-of-the-art website in Ballina, Mayo, Ireland, which will support the creation and improvement of data across the enterprise to enable better artificial intelligence through human intelligence.

“We are thrilled to launch our latest company website here in Ballina on behalf of our team members in the region, further supporting their ambitions to continually raise the level of support and innovation we provide to the world’s top brands and technology hyperscalers, and we’re helping them harness the power of artificial intelligence to better serve their customers,” said Marilyn Tyfting, CEO of TELUS International. “This inspiring and technologically advanced space, combined with the deep expertise and capabilities of our local and global AI teams, will enable us to meet the growing demand and complex needs we continue to face from our customers. In addition, this significant investment in the Mayo community builds on our company’s strong 17-year legacy of establishing and growing TELUS International operations and teams in 28 countries around the world, and represents our long-term commitment to supporting citizens, communities and infrastructure in the regions where we operate.”

TELUS International AI Data Solutions helps companies test and improve machine learning models through its global AI community of more than one million taggers and linguists. The company handles all types of data in more than 500 languages ​​and dialects to improve AI systems in a variety of applications, from advanced smart products to better search results, to augmented speech recognition and more human-like interactions.

Investing in Ballina

The US$1.5 million investment in Ballina, Mayo, follows the acquisition of Lionbridge AI by TELUS International in 2021 and the addition of 30 new roles. TELUS International AI Data Solutions currently employs over 200 team members in the region.

“This significant investment in the TELUS International AI Data Solutions site in Ballina is particularly exciting for our local team members, who will have the opportunity to enjoy a light, airy space right next to the River Moy that incorporates green building components including beautiful own devices. sustainable natural moss walls that improve air quality by reducing carbon dioxide and dust levels in the air and reduce sound to help team members focus better,” said Enda Cunnane, senior site director at TELUS International AI Data Solutions. “This state-of-the-art facility is a huge boost for our city and local community and will serve as a hub for AI innovation. We also believe this will help us attract and engage top tech and AI talent locally, as well as from across Ireland and even globally to fill our many work from home roles in AI to contribute to the overall growth and success of the region.”

TELUS International continues to be positioned as a leading employer in Ireland with additional inspiring locations in Dublin, Cork and Ballina. In 2022, TELUS International was recognized at Fast Company’s Best Workplace for Innovators international list, Forbes list Best Employers for Diversity in 2022 and was named one of the Mogul’s Top 100 Workplaces for Diversity.

We give where we live

Over the past two years, TELUS International regional team members have volunteered more than 7,000 hours and donated more than $110,000 to charities in Ireland through various fundraising events and corporate donations. On July 16, TELUS International sponsored Ballina’s local triathlon, the Salmon Run. TELUS International also sponsors the Ballina women’s and girls’ football teams and Time to read an initiative that supports young people’s literacy at the local Scoil Íosa.

Join the international TELUS team

To view current career opportunities at TELUS International and TELUS International AI Data Solutions, please visit us at: https://www.telusinternational.com/careers.

Our AI community is diverse, talented, and vibrant, and we welcome people of all backgrounds, abilities, and circumstances—and remain deeply committed to fostering a fair, equitable, and healthy environment in which all community members can thrive. To learn more and join our remote AI community, visit us at: https://www.telusinternational.com/careers/ai-community.

About TELUS International Ireland

TELUS International Ireland is Ireland’s leading provider of digitally enabled customer experience (CX) and business process solutions and is a key location in the TELUS International family. It has two CX and IT delivery centers strategically located in Dublin and Cork, as well as a site in Ballina, Mayo, providing AI data solutions to support many of the world’s top brands. TELUS International Ireland is committed to promoting and celebrating diversity and inclusion within its team, business and the community where it lives, works and serves. This includes inclusive, high-profile volunteer days such as TELUS Days of Giving.

About TELUS International

TELUS International (NYSE & TSX: TIXT) designs, manufactures and delivers next-generation digital solutions to improve customer experience (CX) for global and disruptive brands. The company’s services support the entire digital transformation lifecycle of its clients, enabling them to more quickly adopt next-generation digital technologies to deliver better business results. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as multi-channel CX and trust and security solutions, including content moderation. Driving all stages of business growth, TELUS International partners with brands in high-growth industries including technology and gaming, communications and media, e-commerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusion through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices in the regions where it operates. Since 2007, the company has positively impacted the lives of over a million citizens worldwide, building stronger communities and helping those in need through extensive volunteer events and philanthropy. Five TELUS International Community Committees have provided $4.7 million in funding to local charities since 2011. Learn more at: telusinternational.com.

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