The McDonald's shutdown is closing some restaurants around the world

LONDON (AP) – McDonald's apologized Friday for a global technology outage that shut down some restaurants for hours.

The company said the outage was caused by a third-party technology provider and was not a cybersecurity issue. It started around 12:00. CDT by changing the configuration and was almost solved after about 12 hours. Chicago based company said

“The reliability and stability of our technology is a priority, and I know how frustrating it can be when there are failures. I understand that this affects you, your restaurant teams and our customers,” Brian Rice, the company's global chief information officer, said in a statement.

“What happened today was an exception to the norm and we are working very urgently to resolve it. We thank you for your patience and sincerely apologize for any inconvenience caused,” the statement said.

The company said the outage was also unrelated to its switch to Google Cloud as a technology provider. In December, McDonald's announced a multi-year partnership with Google, which will move restaurant calculations from servers to the cloud. The partnership is designed to speed up tasks such as ordering at kiosks and help managers optimize staffing.

Earlier on Friday, Posted by McDonald's in Japan X previously tweeted that “many of our stores across the country are temporarily down,” calling it a “system failure.” in Hong Kong, The network said on Facebook that a “computer system failure” knocked out online and self-service kiosk orders.

Downdetector, a crash tracker, also reported a spike in McDonald's app problems within hours.

Some McDonald's restaurants were back to normal after the outage, with people ordering and receiving food on Friday at locations in Bangkok, Milan and London.

A staff member at the Bangkok restaurant said the system was down for about an hour, making it impossible to make online or credit card payments, but could still accept cash for orders.

People enjoy their food at a McDonald's mall in Bangkok. (AP Photo/Sakchai Lalit)

A sign on the door of a McDonald's after previous problems at the fast food restaurant in Bangkok, Friday, 2024.  March 15  Malfunctions at McDonald's have been reported around the world, closing some restaurants for hours and prompting complaints on social media.  The fast-food chain on Friday called the problems a

A sign on the door of a McDonald's in Bangkok. (AP Photo/David Cohen)

Another location in the Thai capital had a plywood sign on the door saying “Technicians are updating the system” even as customers resumed ordering and paying digitally.

An employee at a restaurant in Milan noticed that the system had been offline for several hours, and a technician helped get it back up and running.

A spokesman for McDonald's in Denmark said the “technological fault” there had been resolved and the restaurants were open.

Media outlets have reported that customers from Australia to the UK have complained about ordering problems, including a customer from Australia who posted a photo on X saying the kiosk was unavailable.

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AP reporters Jintam Saksornchai and David Cohen in Bangkok, Jan M. Olsen in Copenhagen, Denmark; Kelvin Chan in London; Colleen Barry in Milan; and Yuri Kageyama in Tokyo contributed.

Godfrey Kemp

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